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Free Download The Customer Obsessed Company: Why Customer Success Is Becoming the Only Competitive Advantage By Nick Mehta
2020 | 256 Pages | ISBN: 1119572738 | EPUB | 11 MB
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. This book will give examples and specifics of how companies can transform through Customer Obsession. This book will address the pains of transforming organizational charts, leadership roles and responsibilities and strategies, so the whole company works together in total service to the customer. It will give leaders an understanding of how their digital implementations will make them more Amazon-like, deliver recurring revenue, less churn and customer retention.
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